How to reach us
Email is the primary support channel.
- ·Support: support@qwen4max.xyz
- ·Order lookup: /query
- ·Activation checks: /verify
Contact Qwen4Max support
Email support@qwen4max.xyz with the Q4M order number and purchase email. Never send an Alibaba Cloud password, API key, one-time code, recovery code or complete activation value.
What to include
Send the minimum information required to identify the order.
- ·Q4M order number, purchase email and payment time.
- ·A masked screenshot of the exact error or order state.
- ·For editorial issues, the page URL and official source.
Frequently asked questions
Is there live chat?
Email is the primary channel. Verify unexpected contact through the order number to avoid impersonation.
How long does delivery take?
In-stock orders complete through the private order page during support hours. Busy periods queue paid orders in payment order.
Can an undelivered order be refunded?
Paid orders that were never delivered are reviewed under the refund policy. A working activation already delivered generally cannot be refunded for change of mind.