What each state means
The live product card controls whether a new order can start.
- ·In stock: orderable with normal delivery timing.
- ·Sold out: visible but not orderable.
- ·Refill queue: paid and waiting for activation capacity.
Stock status and refill queues
In stock means orderable; sold out disables the button; refill queue means the order was paid and awaits activation capacity. Queue orders are delivered in payment order.
Track the correct order
Use the order number and purchase email. Opening another order does not move the first one ahead.
Frequently asked questions
Does the queue change my queue position?
No. Queue position decreases as earlier paid orders are delivered.
Can an undelivered order be refunded?
Paid orders that were never delivered are reviewed under the refund policy. A working activation already delivered generally cannot be refunded for change of mind.