First purchase
Review the plan and token guide before choosing a tier.
- ·Compare tiers: /price
- ·Read the buying steps: /buy
- ·Common questions: /faq
Help: orders, activation and refunds
For a delayed order, check the private order page first. Use the Q4M order number and purchase email for lookup. Never email a password, API key or complete activation value.
Paid but not delivered
Check the order state and queue before contacting support.
- ·Track the order: /query
- ·Check queue meaning: /status
- ·Contact support: /contact
Report a problem safely
Include the order number, purchase email, payment time and a masked screenshot. Qwen4Max support never asks for a password, API key, one-time code or recovery code.
Frequently asked questions
Payment succeeded but the order is missing?
Use the Q4M number and purchase email. If lookup fails, contact support with the payment time and Stripe receipt reference.
How long does delivery take?
In-stock orders complete through the private order page during support hours. Busy periods queue paid orders in payment order.
Can an undelivered order be refunded?
Paid orders that were never delivered are reviewed under the refund policy. A working activation already delivered generally cannot be refunded for change of mind.